luck101 Terms & Conditions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" refers to the luck101 website, mobile interface, and all related services accessible at luck101.pro.
• "Account" means the registered user account created by a Player on the luck101 Platform.
• "Player" / "User" means any individual who has registered an Account on the Platform and is eligible to use the Services.
• "Services" refers to all casino games, sports betting markets, live casino tables, virtual sports, promotions, and financial transaction facilities offered through the Platform.
• "Bonus Funds" means any promotional credits, welcome bonuses, reload bonuses, free spins, or other incentives awarded to a Player's Account by luck101.
• "Real Funds" means actual PKR deposited by the Player into their luck101 Account via supported payment channels.
• "Wagering Requirement" means the number of times a Bonus amount must be wagered before any related winnings may be withdrawn.
• "KYC" means Know Your Customer — the identity and document verification process required by luck101 prior to processing withdrawals or upon request.
• "Responsible Gaming Tools" includes deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion features available within Account settings.

To register and use the luck101 Platform, you must satisfy all of the following eligibility criteria at the time of registration and at all times during which you hold an active Account:

• You must be at least 21 years of age. luck101 is strictly an adults-only platform. Individuals under 21 are not permitted to register, deposit, or wager under any circumstances.
• You must register using accurate, complete, and truthful personal information. Providing false registration details is grounds for immediate account termination and forfeiture of all associated funds.
• You must not be a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You must not be an employee, director, contractor, or close family member of an employee or director of luck101 or any associated entity.
• You must not have previously had an Account terminated by luck101 for breach of these Terms.

Each individual may hold only one registered Account. If multiple accounts are found to be associated with the same individual — whether identified by name, device, IP address, payment method, or any other identifier — all accounts beyond the first may be terminated and any funds or winnings held within those accounts may be forfeited.

You are solely responsible for all activity that occurs under your luck101 Account. This includes all wagers placed, all deposits made, and all withdrawal requests initiated, regardless of whether such activity was authorised by you personally.

• You must keep your username and password strictly confidential and must not share your login credentials with any third party under any circumstances.
• luck101 will never contact you to request your password via any channel, including email, live chat, or telephone. Any communication purporting to be from luck101 and requesting your password should be reported to our support team immediately.
• If you suspect that your Account has been accessed without your authorisation, you must contact luck101 support immediately to request a temporary account freeze while the matter is investigated.
• luck101 reserves the right to suspend, freeze, or terminate any Account at its sole discretion where there are reasonable grounds to believe that a breach of these Terms has occurred, or where required to do so by applicable law or regulatory obligation.
• Players wishing to close their Account voluntarily may do so at any time by contacting the support team. Any outstanding Real Funds balance at the time of closure will be processed for withdrawal subject to applicable KYC verification and withdrawal processing terms.

luck101 supports deposits in Pakistani Rupees (PKR) via the following payment channels:

• EasyPaisa — Instant mobile wallet deposits, available 24/7
• JazzCash — Instant mobile wallet deposits, available 24/7
• HBL — Habib Bank Limited direct bank transfer
• UBL — United Bank Limited direct bank transfer
• Meezan Bank — Islamic banking direct transfer
• Visa / Mastercard — Debit and credit card deposits where accepted

Minimum and maximum deposit amounts are displayed within the Cashier section of your Account at the time of transaction and may be subject to change without prior notice. All deposits must originate from a payment account held in your own name. Third-party deposits are strictly prohibited and any funds deposited from a third-party source may be held pending investigation or returned.

luck101 does not accept deposits made using funds derived from any illegal activity. By making a deposit, you confirm and warrant that all funds you deposit originate from legitimate sources and that you are fully entitled to use those funds for online gaming purposes.

Withdrawal requests are processed subject to the following conditions:

• Your Account must have completed KYC verification before any withdrawal request will be processed. KYC requires submission of a valid CNIC or passport and proof of ownership of the payment method used for deposits.
• Withdrawals will be returned to the same payment method used for the corresponding deposit where technically possible, in compliance with anti-money laundering obligations.
• EasyPaisa and JazzCash withdrawals are typically processed within 5 minutes of approval during business hours. Bank transfer withdrawals may take up to 1–3 business days depending on the receiving institution.
• Minimum and maximum withdrawal amounts apply and are displayed in the Cashier section of your Account.
• Withdrawals of Bonus Funds or bonus-derived winnings will only be processed once applicable Wagering Requirements have been met in full.
• luck101 reserves the right to request additional documentation prior to processing any withdrawal at its sole discretion, particularly for large withdrawal amounts or where unusual account activity has been detected.

luck101 offers various promotional bonuses to registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside each individual promotion:

• Bonuses are available to eligible players only, as defined in the specific promotion terms. luck101 reserves the right to determine eligibility at its sole discretion.
• Each promotion may only be claimed once per player, per household, per IP address, and per payment method, unless explicitly stated otherwise in the promotion terms.
• All Bonus Funds are subject to Wagering Requirements before withdrawal. The applicable Wagering Requirement multiplier for each bonus will be specified in the promotion's individual terms.
• Bonus Funds may only be used to wager on games that contribute toward Wagering Requirement clearance. Certain games may be excluded from contribution or may contribute at a reduced rate, as specified per promotion.
• Bonuses have a validity period. Any Bonus Funds not used and any associated Wagering Requirements not met within the validity period will expire without compensation.
• luck101 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Where a promotion is withdrawn after a player has already opted in, luck101 will handle the situation equitably in accordance with its Player Support procedures.
• Any attempt to abuse, exploit, or circumvent bonus terms — including but not limited to the use of low-risk betting strategies, arbitrage, or coordinated play — will result in the forfeiture of the relevant bonus and associated winnings, and may result in permanent account suspension.

All games and betting markets available on luck101 are governed by individual game rules, which are accessible within each game or market interface. By participating in any game or placing any wager, you confirm that you have read and accepted the applicable game rules.

• All casino games offered by luck101 use certified Random Number Generation (RNG) systems that have been independently tested and certified for fairness by accredited third-party testing laboratories.
• Sportsbook bets are settled in accordance with the official result of the relevant sporting event as determined by the recognised governing body. Where a result is disputed, luck101's trading team decision is final.
• In the event of a technical malfunction during a game or betting session, luck101 reserves the right to void the relevant round or bet. Interrupted bets or games will be handled in accordance with the relevant game provider's malfunction policy.
• luck101 reserves the right to restrict, suspend, or remove any game or betting market from the Platform at any time without prior notice.
• Minimum and maximum bet limits apply to all games and markets. These are displayed within the game interface or market listing.

The following activities are strictly prohibited on the luck101 Platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of all funds held in the Account, and may be referred to relevant law enforcement or regulatory authorities:

• Registering more than one Account or using an Account on behalf of a third party.
• Providing false, misleading, or unverifiable registration or KYC information.
• Depositing or attempting to deposit funds originating from illegal or fraudulent activity, including money laundering.
• Using software, bots, scripts, or automated tools to interact with the Platform in any manner not explicitly sanctioned by luck101.
• Exploiting errors, bugs, or software malfunctions in any game or Platform system. Any winnings obtained through exploitation of a malfunction will be voided.
• Engaging in any form of collusion, match-fixing, or coordinated betting activity intended to gain an unfair advantage.
• Harassing, threatening, or abusing luck101 staff or other players through any communication channel.
• Attempting to access any part of the Platform or its underlying systems through unauthorised means, including hacking, reverse engineering, or injection attacks.
• Using VPNs or proxy services to circumvent geographical or regulatory restrictions imposed by luck101.

luck101 is committed to providing a safe and responsible gaming environment for all players. Gambling is intended to be an entertaining leisure activity and must never be treated as a source of income or a means of resolving financial difficulties.

luck101 provides the following Responsible Gaming tools, all accessible directly from your Account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss Limits: Set limits on the maximum amount you can lose within a defined period.
• Session Time Limits: Restrict the amount of time you spend on the Platform per session.
• Cool-Off Periods: Temporarily suspend your Account for a period of your choosing (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests take effect immediately and are irrevocable for the duration of the exclusion period.

luck101 conducts periodic reviews to identify potentially at-risk players and may proactively reach out to offer responsible gaming support or apply protective measures where warranted. Players identified as exhibiting signs of problem gambling may have restrictions applied to their Account at luck101's sole discretion, in accordance with its duty of care obligations under its international gaming licence.

All content on the luck101 Platform — including but not limited to the luck101 brand name and logo, website design, graphics, text, game interfaces, software, and promotional materials — is the exclusive intellectual property of luck101 or its licensed content providers and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, publish, modify, or create derivative works from any Platform content without the prior written consent of luck101.
• Your use of the Platform grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for personal entertainment purposes only.
• Game content provided by third-party game studios remains the intellectual property of the respective provider and is governed by that provider's licensing terms.

To the maximum extent permitted by applicable law, luck101 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of or inability to use the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated winnings.
• Loss of data or account access due to factors outside luck101's reasonable control.
• Interruptions to the Platform caused by maintenance, technical failures, third-party service outages, or force majeure events.
• Decisions made by third-party payment providers in relation to deposits or withdrawals.
• Errors in odds, scores, or game data resulting from third-party data feed failures.

luck101's total liability to any player in connection with any single event or series of connected events shall not exceed the total amount of Real Funds held in the player's Account at the time the claim arises. Nothing in these Terms limits luck101's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation.

luck101 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions and is available at luck101.pro/privacy-policy. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data handling principles applied by luck101 include:

• Personal data is collected only for purposes directly related to account management, identity verification, payment processing, and regulatory compliance.
• Data is not sold to third parties for marketing or advertising purposes.
• Data is secured using industry-standard 256-bit SSL encryption across all platform sessions.
• Players may request a copy of their personal data or request deletion of their data (subject to regulatory retention obligations) by contacting the support team.

luck101 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where material changes are made, luck101 will notify registered players via email or Account notification at least 7 days before the changes take effect, except where changes are required immediately due to regulatory, legal, or security requirements.

Continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and request Account closure prior to the effective date of the changes.

It is your responsibility to review these Terms periodically to remain informed of the current version. The date of the most recent update is displayed at the top of this page.

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable under luck101's international gaming licence jurisdiction. Any disputes arising out of or in connection with these Terms, or your use of the Platform, shall be subject to the exclusive jurisdiction of the courts of the relevant licencing jurisdiction.

Before initiating formal legal proceedings, players are required to attempt to resolve disputes through luck101's internal dispute resolution process by contacting the support team and allowing a reasonable period for investigation and response. luck101 is committed to resolving all player complaints fairly and promptly.

If you have any questions, concerns, or complaints relating to these Terms and Conditions, or any aspect of the luck101 Platform, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the chat icon within your Account dashboard
• Support Languages: English and Urdu
• Response Time: Email queries are typically responded to within 24 hours. Live chat response is immediate during operational hours.

For responsible gaming support, account self-exclusion, or urgent account security concerns, please use the Live Chat channel for the fastest response.